Qoo10 & Wish+ Terms and Conditions

The following describes the terms on which Qoo10 Pte. Ltd. and Wish US Holdings LLC. ("Company" or "Qoo10") offers you access to our services.

Introduction

Welcome to Qoo10 & Wish+ By using the qoo10.com & plus.wish.com website including its related sites, services and tools (the "Website"), you agree to the following terms, including those available by hyperlink, with Qoo10, Wish+ and its affiliates (the "Company"), and the general principles for this Website.

This User Agreement ( “ User Agreement”) shall serve as an agreement that sets forth the terms and conditions which will govern your use and escrow services (“Qoo10 Escrow”) provided on and through Qoo10 Escrow. By selecting to utilize the services you shall have also indicated your acceptance of these User Agreement and your intent and agreement to be bound by them. If you are unwilling to agree to this User Agreement you shall discontinue further use of the services. If you agree to this User Agreement you will be bound as follows.

If you have any questions, please refer to our Help section.

This Agreement is effective for current users, and immediately upon acceptance by new users.

Scope

Before you may become a member of the Website, you must read and accept all of the terms and conditions in, and linked to, this User Agreement and Privacy Policy. We strongly recommend that, as you read this User Agreement, you also access and read the linked information. By accepting this User Agreement, you agree that this User Agreement and Privacy Policy will apply whenever you use our Website and services, or when you use the tools we make available to interact with our Website and services.

Depending on your location, the company that enters into a contract with the user is determined.

• - If your primary residence is in the United States, you are contracting with Wish US Holdings LLC., a U.S. corporation.
• - If your primary residence is outside the United States, such as Asia, Europe, or Australia, the user enters into a contract with Qoo10 Pte.Ltd, a Singapore corporation.
• - The entity with which a user enters into a contract may change as the company expands its business.

Your Account

If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian.

If you are a minor i.e. under the age of 18 years, you shall not sell, purchase or bid for any items on the Website except through Your legal guardian or parents who have registered as users on the Website or can use the Website as a Guest User. Qoo10 reserves the right to terminate Your membership and refuse to provide you with access to the Website if it is brought to our notice or if it is discovered that you are under the age of 18 years.

Business entity registration: If you are registering as a business entity, you represent that you are duly authorized to accept this User Agreement and you have the authority to bind your business/legal entity to this User Agreement.

Guest User: If you are transacting as a Guest User, you shall not be allowed to list/ sell products or services on the Website and there could be certain additional restrictions on you as a Guest User for your purchase and the other functionality of the Website available to you.

The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Using this Website

While using this Website, you will not:

• - post content or items in an inappropriate category or areas on our Website or services;
• - violate any laws, third party rights, or our policies such as the Prohibited and Restricted Items policies;
• - use our Website or services if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Website;
• - manipulate the price of any item or interfere with other user's listings;
• - circumvent or manipulate our fee structure, the billing process, or fees owed to the Company;
• - post false, inaccurate, misleading, defamatory, or libelous content (including personal information);
• - take any action that may undermine the feedback or ratings systems;
• - transfer your account to another party without the Company's consent;
• - distribute or post spam, chain letters, or pyramid schemes;
• - distribute viruses or any other technologies that may harm the Website, or the interests or property of users of the Website;
• - copy, modify, or distribute content from the Website and the Company's copyrights and trademarks; or
• - harvest or otherwise collect information about users, including email addresses, without their consent; or
• - use existing user accounts or create new user accounts in order to circumvent or avoid buying or selling limits, restrictions, holds or other policy consequences

Violations of this policy may result in a range of actions, including:

• - Listing cancellation
• - Loss of Settlement Amount
• - Limits placed on account privileges
• - Loss of PowerSeller status
• - Account suspension / termination
• - Criminal charges / claim for damages

Abusing our Website

We keep our Website and services working properly and safe. Please report problems, offensive content and policy violations to us.

Our Brand Protection Program (BPP) works to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been violated, please notify our BPP team and we will investigate.

Without limiting other remedies, we may limit, suspend, or terminate our service and user accounts, prohibit access to our sites and their content, delay or remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, policies related to shill bidding, conducting off-site transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time.

Purchase and Payment

You should carefully read the item detail page and review information such as price, option price, (overseas) shipping charges, import duty, etc. and terms and conditions for sales before purchasing an item.

We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer or wrong remittance by the buyer in connection with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.

Customs

If the country of the seller is different from the country of the buyer, the buyer is considered the importer of record and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Buyers should make sure that they can lawfully import the item into the buyer's country before purchasing the item.

Buyers may be subject to import duties and taxes, which are levied once a shipment reaches the buyer's country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise in the item detail page explicitly; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country--please contact your local customs office for further information.

Your privacy is important to us, and we know you care how information about your order is used and shared. We would like our international buyers and sellers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we or sellers may provide certain order, shipment, and product information--such as titles--to our or their international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and compliance with local laws. Customs authorities require us or sellers to state the value of the purchased item directly on the package.

Delivery

On receipt of the payment from the buyer, the Company shall instruct the seller to take necessary actions for delivery and the seller should ship and enter delivery information including the name of the delivery company, the tracking number, etc. through Qoo10 Sales Manager ("QSM") within 3 business days from the date of the delivery instruction. If the seller fails to do so, the Company may cancel the transaction and shall not be responsible or liable for any loss or damages to the seller due to such cancellation.

Sellers shall take all reasonable actions for buyers to receive purchased items within the time period specified by the seller on the item detail page. If a seller fails to deliver the purchased item within such period or the item was not received by the buyer due to a reason not attributable to the buyer (such as delivering to the wrong address), the seller shall bear all liabilities relating thereto. If any transaction is cancelled due to a reason attributable to the seller (e.g. non-delivery of the purchased items), the Company may take actions against the seller.

The Company may at its option provide overseas delivery service and other services related to delivery in association with third-party service providers.

Cancellation, Return and Refund

Buyers may cancel purchases at any time before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.

Buyers may request for return of purchased items at any time within 7 days from the date of receipt. With respect to return-related matters, relevant laws and regulations shall prevail over the terms and conditions suggested by sellers.

Return costs shall be borne by the party attributable to the return request, such as:

• - the buyer, where the return is due to his/her change of mind; and
• - the seller, where the return is due to the defects in the item, delivery delay or delivery of the wrong or different item

For overseas purchases, return attributable to the buyer may not be practically possible due to high return costs. We or sellers take no responsibility and assume no liability for such cases.

Upon completion of the cancellation or the return process, the Company shall refund by immediately canceling the credit card transaction authorization in case of payment by credit card or by depositing the amount paid by the buyer in the Qaccount of the buyer in case of payment by cash. Buyers may at any time request to withdraw from the Qaccount of the buyer and the request amount shall be remitted to the buyer's bank account within 2 business days.

Safeguarding Obligation

As required under Payment Services Act,

- We safeguard customers’ relevant money in trust accounts held with our Safeguarding Institution.

- All your relevant monies are deposited into a dedicated customer segregated account held by us with DBS Bank (Singapore) Limited (“DBS”) which shall be safeguarded separately from any other account in which we deposit our own monies. We do not commingle relevant customer money with other monies.

- All monies in this dedicated customer segregated account are held on trust by us for you and DBS bank will not be entitled to use such monies to repay any debts we owe DBS bank.

- As the trustee of all the dedicated customer segregated account, will not use the monies held in such account to repay any debts we may owe to any other party.

- We do not offer or charge interest on money in your balances or account held on trust by us for you.

Qoo10 Escrow Service

Qoo10 Escrow is a secured payment method and service provided by Qoo10 to protect buyers’ purchases and to protect against the risk of sellers not fulfilling their responsibilities. To ensure there are no further issues with the condition of the goods received, payment for purchases made to Seller will be held by Qoo10 (“Qoo10 Safeguarding Account”).

After payment is made by the buyer, (“Buyer’s Monies”), Buyer’s Monies will be held in Qoo10 Safeguarding Account until:

(a) buyer confirms the delivery by clicking the “Confirm Delivery” button in the Qoo10 account to confirm the receipt of goods and has received the goods in good condition; or

(b) delivery status changed to delivered by the tracking status of the delivery company; or

(c) If the confirmation of delivery is not made by the Buyer within three (3) weeks, the status may be automatically updated to a completed delivery and the order shall be deemed to be delivered, and the Buyer shall be deemed to have received the Product(s) in good condition.

Qoo10 will subsequently release Buyer’s Monies (less any fees such as shipping fees (if applicable), transaction fees, advertisement fees, tax and any other applicable deductions) to Seller’s Settlement Account in accordance with the Seller’s respective settlement period depending on the Seller’s grade.

Qoo10 Escrow is only applicable to Buyers who have made payment through the payment methods provided by Qoo10. Offline arrangements between Buyer and Seller will not be covered under Qoo10 Escrow.

The Qoo10 Escrow is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and Qoo10 accepts no liability in connection with the same.

Notwithstanding the previous sections, Buyer and Seller acknowledge and agree that Qoo10’s decision (including any appeals) in respect of and relating to any issues concerning the Qoo10 Escrow is final.

For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by Qoo10 Escrow.

Holds

We may deduct from the Settlement Amount any expenses or loss to the Company due to sellers. To protect against the risk of liability, payments of the Settlement Amount may be subject to holds at our discretion.

Qcash

Qcash is the name of cyber money charged and used only on this Website and you will pay by Qcash when you use other services or tools such as purchase of promotion items or feature items provided by us. The Company shall issue receipts or tax invoices for Qcash amount spent by sellers on a monthly basis.

Content

You may post reviews, comments, photos and other content; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you are deemed to have granted the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You are deemed to have granted the Company and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify the Company for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.

Other Businesses

Parties other than the Company operate stores, provide services, sell products or list advertisement on this Website, and this site may link to sites of affiliated companies and certain other companies. The Company is not responsible for examining or evaluating, and does not warrant the products of such business or individual or the content of their web sites. The Company does not assume any responsibility or liability for the actions, product and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Release

If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Access and Interference

Our Website contains robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed to the Company by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the sites for any purpose without our express written permission.

Additionally, you agree that you will not:

• - take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
• - copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for Your Information) from the Website without the prior expressed written permission of the Company and the appropriate third party, as applicable;
• - interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or
• - bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.

Privacy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in our Privacy Policy. We view protection of users' privacy as a very important community principle. We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see our Privacy Policy. If you object to your Information being transferred or used in this way please do not use our services. For the avoidance of doubt, If the Company has reasonable grounds to believe that any User is in breach of any of the terms of this Agreement, the Company reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, the Company may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if the Company is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. The Company shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against the Company for such disclosure.

Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees), harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

No Warranties

You will not hold the Company responsible for other users' content, actions or inactions, or items they list, including things they post. You acknowledge that we are not a traditional online shopping service provider or auctioneer. Instead, We provide an electronic marketplace for buyers and sellers and arranges transactions between such buyers and sellers. The Company is responsible for operating and managing its Website and makes reasonable efforts in order to maintain efficient services. We are not involved in the actual transaction between buyers and sellers. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction.

We do not transfer legal ownership of items from the seller to the buyer. Unless the buyer and the seller agree otherwise, the buyer will become the item's lawful owner upon physical receipt of the item from the seller. We cannot guarantee continuous or secure access to our services, and operation of the Website may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of our Website and services.

ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER CONTENT CONTAINED IN THIS WEBSITE, OR OBTAINED FROM A LINKED SITE IS PROVIDED TO THE USER "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE COMPANY HAS MADE REASONABLE EFFORTS TO POST CURRENT AND ACCURATE INFORMATION ON THIS WEBSITE; HOWEVER, THE COMPANY ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES WHATSOEVER IN THE INFORMATION PROVIDED IN THIS WEBSITE. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THIS WEBSITE. IT IS THE USER'S RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY INFORMATION PROVIDED, AND USE OF THIS WEBSITE IS SOLELY AT THE USER'S OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO SOME USERS.

Limitation of Liability

THE USER SPECIFICALLY AGREES THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THIS WEBSITE. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING THE COMMUNICATION SERVICES AND/OR INCLUDED IN THIS SITE BY ANY THIRD PARTY.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, (INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM: (1) RELIANCE ON THE MATERIALS PRESENTED, (2) COSTS OF REPLACEMENT GOODS, (3) LOSS OF USE, DATA OR PROFITS, (4) DELAYS OR BUSINESS INTERRUPTIONS, (5) AND ANY THEORY OF LIABILITY) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THIS WEBSITE, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

No Agency

No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this User Agreement. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended, exists or is created between the Company and any buyer or seller.

Notices

Except as explicitly stated otherwise, any legal notices shall served on Qoo10 Pte. Ltd. via registered mail, to 150 Beach Road, #18-01 Gateway West, Singapore 189720, or using the Contact Us form. (in the case of the Company) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing unless otherwise required by law.

Applicable Law and Jurisdiction

By visiting this Website, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern this User Agreement and any dispute of any sort that might arise between you and the Company.

The courts of Singapore will have non-exclusive jurisdiction over any legal action or the proceedings against the Company arising out of, with respect to, or in connection with any disputes over this User Agreement and disputes between Users.

General

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.

We may amend any of the Agreement’s terms at our sole discretion by posting the revised terms on our website. Your continued use of our services after the effective date of the revised Agreement constitutes your acceptance of the terms. This Agreement may not be otherwise amended except in a writing signed by you and us.

Updates To This Agreement

Last Update: 1 May 2024